VICIdial Inbound Queue Routing
Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~24 minutes Outbo...
Jason Shouldice3d ago
Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~24 minutes Outbo...
PostgreSQL Slow Queries: How to Find and Fix Them Your app is slow. You've ruled out the server, the network, the app code. It's the database. Here's...
The roadmap I wish someone forced me to follow before I wasted months Continue reading on CodeToDeploy »
Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~24 minutes DTMF...
Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~26 minutes Your...
The New Shipping Velocity Problem In the last decade, software engineering has evolved from carefully staged releases to continuous deployment pipelin...
Last updated: March 2026 | Reading time: ~26 minutes VICIdial is the most widely deployed open-source contact center platform in the world. Over 14,00...
Cleaner logic, fewer bugs, and way less effort the moment I stopped fighting Python and finally let it work for me Continue reading on CodeToDeploy »
Originally published at vicistack.com . Follow us for more call center engineering content. Most vicidial call recording storage optimization advice o...
Before the Internet Remembering a World Without WiFi It's hard to imagine life before the internet, especially for developers. Our days are shaped by...
Six months ago, your recommendation model looked perfect. It hit 95% accuracy on the test set, passed cross-validation with strong scores, and the A/B...
Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~28 minutes VICId...
Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~24 minutes You h...
Kubernetes (K8s) Certification: practical tips for the CKA, CKAD and CKS exams Continue reading on Medium »
Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~26 minutes The A...
A solo developer was paying $50/month for CircleCI. For running tests on push and deploying on merge. That is $600/year for something GitHub gives awa...
Our Agent's #1 Failure Mode: Thinking Thirty-three tasks. Four projects. $32.93. Time to read the spreadsheet. MissionControl has been running for a w...
A production app crashed at 2 AM. Nobody knew until customers complained on Monday. The error? A null pointer in a rarely-used code path. Sentry catch...
A SaaS needed to: send welcome email after signup, sync to CRM after 1 hour, check activation after 3 days. Building this with queues meant Redis, wor...
A developer needed to process uploaded CSVs in the background. Bull/Redis needed a server. AWS Lambda had 15-minute limits. Vercel functions timeout a...
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