We Were About to Buy an Automation Platform. We Already Had One.

When Cowork launched in January, I didn't understand the hype. We'd deployed Claude Enterprise at Nayax. Hundreds of employees now had access to a tool most of them had only dreamed about — connected to Jira, Outlook, Teams, Confluence, Snowflake. People were doing things that were simply out of reach before. That felt like the win. Cowork existed. I knew it. But the initial version was a local file-management tool — point it at a folder, let it sort your downloads. Useful, but not what I needed. And Chat, combined with the connectors we'd spent months carefully plugging in, was already doing incredible things. So Cowork stayed on the shelf. Then the automation requests started coming in. The Death Spiral Every department had something they wanted to automate. IT wanted to auto-respond to incomplete helpdesk tickets. Finance needed meeting summaries routed somewhere useful. Managers wanted Jira tickets updated based on what happened in their standups. Everyone had a list. We started ev