VICIdial WebRTC Setup Guide for Remote Agents

The complete technical guide to running VICIdial with WebRTC-based softphones — from SSL certificates to PJSIP configuration to the NAT traversal nightmares that make remote agent deployments interesting. Remote agents are no longer the exception. They're the majority. In most call center operations we manage, 60-80% of agents work from home or from distributed locations. The days of a physical call center floor with IP desk phones on every desk are fading. VICIdial supports remote agents through WebRTC — specifically through ViciPhone , the built-in browser-based softphone that lets agents take calls directly in their web browser without installing any software. No SIP softphone to configure. No VPN to troubleshoot. No port forwarding on the agent's home router. The agent opens a browser, logs in, and starts taking calls. When it works, WebRTC is elegant. When it doesn't work, you'll spend hours chasing one-way audio, certificate errors, and the kind of NAT traversal problems that mak