VICIdial vs Convoso in 2026: Updated Pricing, Features, and What Convoso Still Won't Tell You

In 2006, two brothers in Woodland Hills, California started a company called SafeSoft Solutions. Their product was MarketDialer -- a hosted predictive dialer built on VICIdial's open-source code. They ran that VICIdial-based platform for eleven years, rebranded to Convoso in September 2016, and eventually rebuilt their platform from scratch using everything they'd learned from VICIdial's codebase and customer base. That's not a rumor. That's from Convoso's own marketing content. Twenty years later, Convoso has grown into one of the most aggressive competitors in the outbound dialer space. Their marketing targets VICIdial users directly. They rank for every "VICIdial vs" keyword. They publish articles with titles about VICIdial's "hidden costs." And their sales team knows exactly which pain points to hit because they spent over a decade inside the VICIdial ecosystem. Some of their criticisms are valid. VICIdial does have a learning curve. The admin UI is dated. Self-hosting requires rea