VICIdial Realtime Report Guide

Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~24 minutes The VICIdial real-time report is the most important screen in your entire call center operation. It's where supervisors live all day. It shows you who's on a call, who's paused, who's been in disposition for 4 minutes when it should take 30 seconds, and whether your campaigns are dialing. The problem is that most managers who stare at this screen for 8 hours a day only understand about 40% of what it's showing them. They watch the agent status colors and glance at the dial count, but they miss the indicators that tell them something is going wrong before it becomes a crisis. This is every field on the real-time report, what it means, and what the numbers are telling you about your operation. Accessing the Real-Time Report There are two main real-time report scripts in VICIdial: AST_timeonVDADall.php — The classic full-page report showing all c