VICIdial Pricing Guide

Originally published at vicistack.com . Follow us for more call center engineering content. Last updated: March 2026 | Reading time: ~25 minutes "VICIdial is free." You've read this on every comparison site, every G2 review, every blog post written by someone trying to sell you hosting. And it's technically true — the software is open source under AGPLv2, and you can download the entire codebase from vicidial.org without paying a cent. But if you've ever tried to run VICIdial in production, you know that the software license is maybe 2% of what you'll spend. The other 98% is hardware, SIP trunking, DIDs, softphone licenses, compliance tools, and — the big one everybody conveniently ignores — the labor to keep the thing running. I'm going to give you the real numbers. Not the marketing numbers. Not the "starting at" numbers. The actual total cost of ownership at three different scales, with line items for everything you'll pay for. The Three Deployment Models Model 1: Self-Hosted (Your