VICIdial DID Management: How to Stop Your Numbers From Getting Flagged as Spam

Published by ViciStack — the managed VICIdial platform built by operators, for operators. Your numbers are getting flagged. You know it. Your answer rates have been sliding for months, your agents are sitting idle while the dialer churns through leads that never pick up, and you have no idea which of your 40 DIDs are the problem. You rotate them, buy new ones, burn through those too, and the cycle repeats. This is not a mystery. It is a system — a system with specific rules, specific players, and specific levers you can pull. The problem is that most VICIdial operators are pulling the wrong levers, or worse, pulling no levers at all because they don't understand how the system works. We run over 100 VICIdial-based contact centers. We watch DID reputation data across roughly 600,000 dials per month. We have tracked the correlation between specific VICIdial configurations and spam flag rates across every major carrier. What follows is everything we know, laid out in the order you need it