Troubleshooting SAP Commerce in Production: A Practitioner's Guide

Production issues in SAP Commerce don't announce themselves politely. They arrive as vague alerts, customer complaints, or a sudden spike in error rates at the worst possible time. The difference between a 15-minute resolution and a 4-hour outage comes down to how quickly you can identify the root cause, and that requires knowing where to look and what tools to use. This article is a field guide for diagnosing and resolving the most common production issues in SAP Commerce Cloud: memory problems, slow queries, thread deadlocks, cache issues, CronJob failures, and deployment errors. Problem 1: OutOfMemoryError Symptoms Application pods restarting repeatedly java.lang.OutOfMemoryError: Java heap space in logs Increasing response times before the crash Immediate Response # Navigate to: Environments → [env] → Monitoring # 2. If you have access, trigger a heap dump before restart jmap -dump :format = b,file = /tmp/heapdump.hprof <pid> # 3. Check recent deployments or configuration changes #