The TCPA Settings in VICIdial That Will Actually Get You Sued

I've audited over a hundred VICIdial installations. Every single one had at least one TCPA compliance gap that could trigger a $1,500-per-violation penalty. Most had three or four. The problem isn't VICIdial. The platform has every tool you need. The problem is that nobody reads 300 pages of FCC rulings and then cross-references them with VICIdial's 3,000+ settings to figure out which ones matter. So here's the short version: the settings that will ruin your year if you get them wrong. The Three FCC Changes That Broke Everything The FCC rolled out three major rule changes in 2024-2025 that specifically target operations running predictive dialers. One-to-One Consent (January 2025): A consumer must now consent specifically to calls from your company . That old lead-gen model where one form submission authorized calls from ten different buyers? Dead. If you're buying leads from aggregators, each lead needs proof the consumer named your company in the consent language. Revocation via Any