The Human Bottleneck in DevOps: Automating Knowledge with AIOps and SECI

In modern IT operations (ITOps), we face a paradox: our infrastructure is dynamic, scalable, and cloud-native, but our operational processes are often static, manual, and dependent on a few hero engineers. When an incident occurs, the mean time to recovery (MTTR) often depends less on the technology stack and more on who is on call. If the expert is unavailable, the system stays down. This is the knowledge bottleneck .