Real-time Mediation with WebSockets: How We Built a Legal Dispute Resolution Platform

When two parties are in conflict, communication is everything. At Acuerdio ( https://acuerdio.com ), we built a real-time mediation platform where AI and human mediators guide disputes to resolution — all through WebSockets. Why Real-time Matters in Mediation Mediation isn't like a chatbot conversation. It's a structured negotiation where: Both parties need to see proposals simultaneously A mediator (AI or human) orchestrates the conversation Legal documents need to be drafted and signed in real-time Video sessions happen alongside text-based negotiation We needed a system that handles all of this with sub-second latency. Architecture: Django Channels + Remix We use Django Channels with a Redis channel layer for WebSocket communication. The frontend uses Remix 2 + React 18 with custom hooks for real-time state management. The Mediation Flow Party A opens case AI analyzes conflict Both parties join real-time session AI proposes resolution / Parties negotiate Agreement reached eIDAS sign