Predictive Dialer ROI

Originally published at vicistack.com . Follow us for more call center engineering content. A predictive dialer turns 15-20 manual calls per hour into 80-110 connected calls per hour. Agent talk time goes from 15 minutes/hour to 45-52 minutes/hour. But the real question isn't "does it work" -- it's "what does it cost, what does it return, and when do I break even?" This post does the actual math for operations at 10, 50, and 200 agents, compares VICIdial against Five9, Convoso, and Genesys on real monthly spend, and gives you the formulas to run your own numbers. I've been building and maintaining VICIdial deployments for over a decade. The most common question I get from operators evaluating their dialer isn't about features or compliance -- it's about money. "Is this actually saving me money, or am I just spending differently?" The answer depends entirely on your scale, your call volume, and whether you're comparing against manual dialing, a power dialer, or a competing hosted platfo