Launch ServiceNow ai voice agents from mobile, no Telephony provider required

This article walks you through setting up a voice launcher in your mobile app so you can use ServiceNow voice agents without a telephony system. Disclaimer: This is not official product documentation. It's just me sharing what I figured out. I'm sure this will get much easier in future releases. :) Everything below was configured on a Zürich Patch 6 Hotfix 2 instance. So, if you have Now Assist licences and want to try ServiceNow's voice agent capability, but don't have access to a telephony provider like Twilio or Genesys, you're in the right place. What we're doing We need to configure a few backend tables to wire up the voice launcher. Eventually, this will probably all be handled natively in the Mobile App Builder, but until then, here's the manual approach. I changed my scope to Now Mobile and created everything there. You could also use a separate update set or a different scope, whatever works for your dev setup. Step 1: Create a new function Navigate to the sys_sg_button table