I Built an AI Agent That Routes Our Inbound Requests. Here's How It Works

Every B2B company I know has the same inbox problem. Someone fills out a contact form, sends an email, or reaches out on LinkedIn. That message lands in a shared inbox. Then it sits there. Someone reads it eventually, tries to figure out what it's about, who should handle it, and forwards it to the right person. Sometimes that takes an hour. Sometimes a day. Sometimes the message just gets buried and nobody ever responds. This is not a technology problem. It's a triage problem. And it costs real money because every hour a qualified lead sits unanswered in your inbox is an hour where that lead might decide to go somewhere else. I got tired of watching this happen at our company. So I spent a weekend building an agent that handles the entire process automatically. No manual reading, no forwarding, no guessing who should deal with it. A request comes in, the agent figures out what it is, researches the company behind it, derives concrete next steps, and routes everything to the right pers