How I Reduced Email Processing Time by 80% Using Google Apps Script

Context Back-office operations required manual email creation for each case (~2–3 minutes per email). Problem Repetitive copy-paste Formatting inconsistencies No scalability for batch processing Solution Structured input via Google Sheets Automated draft generation using Google Apps Script Draft-based approach to allow human validation Result Reduced time to <30 seconds per email Enabled batch processing (30–50 emails/session) Improved consistency Trade-offs Not fully automated (manual review required) Prioritized accuracy over full automation Key Takeaways Automation should balance control and efficiency Draft-based systems are effective in non-perfect data environments