Handling Attachments (and voice notes) between Whatsapp and Amazon Connect.

Learn how to handle file attachments in both directions between WhatsApp and Amazon Connect — images, documents, audio, and video. This step-by-step guide covers the full architecture using AWS CDK, AWS Lambda, AWS End User Messaging Social, Amazon S3, and Amazon Connect. From downloading WhatsApp media to uploading it into Connect Chat, forwarding agent files back to WhatsApp, and processing voice notes with format conversion and real-time transcription using Amazon Transcribe. Text messages are just the beginning. Customers send photos of damaged products, PDFs of invoices, voice notes explaining their issue, and sometimes even videos. If your WhatsApp integration with Amazon Connect only handles text, you're missing a huge part of the conversation. In this blog, you'll learn how to handle file attachments in both directions — customer to agent and agent to customer — including a pipeline for converting and transcribing voice notes using AWS Lambda. This enables advanced use cases li