Facebook Messenger to Amazon Connect Chat

ensamblador Follow AWS Specialist Solutions Architect Applied AI @ AWS Opinions expressed are solely my own and do not express the views or opinions of my employer. Learn how to bridge Facebook Messenger and Amazon Connect Chat for seamless customer service. This step-by-step guide covers the full architecture using AWS CDK, AWS Lambda, Amazon API Gateway, Amazon DynamoDB, and Amazon Connect. From receiving customer messages to routing them to agents, forwarding agent replies back to Messenger, and handling attachments in both directions — all with automatic session management and user profile caching via the Graph API. Facebook Messenger has over a billion active users. Many of them are already messaging your Facebook Page with questions about products, order status, or support requests. If your agents have to juggle between the Meta Business Suite and their contact center, context gets lost and response times suffer. In this blog, you'll learn how to connect Facebook Messenger direct