Chatbots for E-commerce: How to Automate Sales and Customer Support

Online stores deal with a large number of repetitive tasks every day: answering customer questions, processing orders, sending notifications, updating customers about delivery status, and running promotional campaigns. As a business grows, handling all of this manually becomes increasingly difficult. This is why chatbots have become one of the key automation tools in e-commerce. They help businesses build structured communication with customers in messengers, automate routine processes, and reduce the workload on support teams. Using the Mavibot platform allows online stores to quickly create chatbots and manage customer communication without any programming. What Is a Chatbot for an Online Store A chatbot is an automated assistant that communicates with customers through messengers. It can answer questions, help users choose products, process orders, and send notifications. In e-commerce, chatbots perform several important functions: customer support assistance with product selection