Burger King will use AI to check if employees say ‘please’ and ‘thank you’

Burger King is launching an AI chatbot that will live in the headsets used by employees. The voice-enabled chatbot, called "Patty," is part of an overarching BK Assistant platform that will not only assist employees with meal preparation but also evaluate their interactions with customers for "friendliness." Thibault Roux, Burger King's chief digital officer, tells […]