Building a VICIdial Wallboard That Supervisors Actually Use

VICIdial's default real-time report is the screen every call center supervisor stares at all day. It tells you who's talking, who's paused, who's waiting. At 10 agents, it works. At 25+, it falls apart — no at-a-glance KPI summary, no visual grouping by status, a page refresh that flickers and resets scroll position, and zero historical context. Here's how to build something better without replacing VICIdial. What the Default Report Gets Wrong Four specific problems that matter at scale: No aggregate summary. You can't glance at the screen and know your average talk time, calls per hour, or how many agents are productive right now. You have to mentally tally individual rows while the data refreshes underneath you. Flat layout. Every agent occupies one row regardless of status. INCALL agents (making money) are mixed with PAUSED agents (costing money). There's no color coding, no priority grouping, no visual separation between "healthy" and "needs attention." Full-page refresh. The meta-