BeSA Batch 09 Week2 - Building with Agentic AI

Week 2 – Building with Agentic AI Batch 09 – BeSA Cloud Academy Disclaimer: These notes were drafted using AI for clarity, structure, and readability. They are intended solely for learning purposes. These are the structured notes from Week 2, focused only on the two role plays. Writing this mainly for my own revision and to continue this learning series. Role Play 1 – Solution Architect and Customer (Insurance Claims Automation) Context This conversation was structured as a discovery session. The customer represents a SAS platform aiming to automate insurance claims processing using Agentic AI. Business Problem Current state: Manual claims processing. Takes days to weeks. Error-prone due to: Reading bulky documents. Cross-referencing policy clauses. Performing deep reasoning to accept or reject claims. Target state: Faster processing. Reduced human effort for low-risk claims. Intelligent automation for complex scenarios. Technical Requirements and Constraints Latency High-volume, low-r