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Ask HN: Apple terminated our dev account over a rogue employee

via Hacker News0x1f5h ago

I know that HN isn't a customer support forum and it might not be right to post this here, but we are absolutely desperate and hoping someone in this community can point us in the right direction. We are a small software company in Africa. For over two years, we've built and maintained an app. It has become a vital economic engine for our local community, employing a whole fleet of delivery agents and serving as a lifeline for local stores and restaurants. Recently, we discovered that a single employee used a shared company machine to engage in unauthorized activities that violated Apple's Developer Terms of Service. We took immediate action: we fired the employee on the spot and completely overhauled our security. We revoked all individual access and implemented mandatory, peer-reviewed, supervised sessions for any Apple Developer portal access. The problem is the collateral damage. Apple terminated our entire organization's account. We submitted an appeal through App Store Connect, b

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