Agentic AI: Governance, Guardrails and Security

If a standard Chatbot like ChatGPT is like a high-end GPS giving you directions and info, an Agentic AI is the self-driving car that actually turns the wheel. It doesn’t just tell you how to book a flight; it logs into your corporate card, navigates the portal, and buys the ticket. Giving AI the keys without a license, a seatbelt, or a map leads to expensive and sometimes irreversible failures. Rouge Agentic AI: Real Stories without Safeguards Air Canada Chatbot (2022) : A chatbot hallucinated a bereavement refund policy that didn’t exist leading to financial and legal consequences. Air Canada argued in court that the chatbot was a "separate legal entity" responsible for its own actions. The British Columbia Civil Resolution Tribunal rejected this, forcing the airline to honor the agent's "offer" and pay damages, So AI outputs can become legally binding statements . Replit AI Incident (2025) An AI coding agent ignored a code freeze instruction and deleted a production database. Replit’