Add CNAM Lookup to VICIdial and Stop Answering Inbound Calls Blind

When an inbound call arrives at your VICIdial system, your agent sees a 10-digit number and nothing else. They answer blind — no idea if it's a hot prospect returning a call, a business lead, or a wrong number. CNAM (Caller Name) lookup fixes that. Dip the caller ID against a national database before the call reaches the agent, and suddenly you have context: a name, a caller type, and the information needed to route intelligently. What CNAM Actually Does CNAM maps phone numbers to subscriber names. When you see "JOHN SMITH" on caller ID instead of just a number, that's a CNAM lookup at work. The receiving carrier (or your Asterisk server) queries a CNAM database, which responds with the registered name — up to 15 characters. For a call center, this gives you agent preparation (seeing "ACME CORP" vs. a bare number), routing intelligence (send businesses to your commercial team, residential callers to consumer agents), lead matching (cross-reference against your vicidial_list to identify