15 VICIdial Settings Wasting Your Agents' Time Right Now

VICIdial's campaign detail screen has over 170 configurable fields. Most admins change three of them, leave the rest at defaults, and wonder why agents sit idle 40% of the shift. Default VICIdial is tuned conservatively — designed not to break, not to perform. On a 50-agent campaign running defaults, expect about 28-32 minutes of agent talk time per hour. At $15/hour loaded cost, that's $300/hour in wasted capacity across the floor — $12,000 per week. The fix isn't one magic setting. It's 15 changes that interact with each other in non-obvious ways. VICIdial's predictive algorithm runs as a Perl script ( AST_VDadapt.pl ) that recalculates the dial level for each campaign every 15 seconds based on drop rates, agent availability, connection rates, and average talk time. The settings on this list are the inputs to that calculation. They break into four groups: core dial level controls, hopper and queue configuration, AMD and call handling, and agent performance settings. Group 1: Core Dia