10 Grafana Panels Every VICIdial Floor Should Have on the Wall

VICIdial's built-in reporting is accurate. It covers the fundamentals and has served operations of all sizes for years. But if you've tried putting VICIdial's default HTML reports on a wallboard, handing them to an executive, or using them to make split-second decisions during a live campaign — you already know the limitations. Static HTML tables. One campaign at a time. Manual page refreshes. No alerting. No threshold coloring. No time-series charts showing trends instead of snapshots. The data is all there in MySQL — every dial attempt, every agent state change, every second of talk time, every disposition. The problem is presentation. Grafana turns that data into auto-refreshing dashboards with configurable panels, color-coded thresholds, and alerts that fire before problems cost you money. Metabase gives your managers a self-service analytics layer where they can ask questions about VICIdial data without writing SQL. This guide walks through setup, the specific SQL queries for ever